Complaints Procedures

We hope that the service and experience provided by We Breathe Media Ltd is a good one, however, we do realise that matters don’t always go as planned, and therefore this policy explains how We Breathe Media will deal with any concerns you may have about the service received.

How do I make a complaint?

If you do have a concern or complaint, please contact us as soon as you are aware of the problem, in order for this to be addressed. You can contact us by:

Telephone: 0207 098 9878
Email: info@webreathemedia.com
Post:
Complaints
Capital Tower
12th Floor
91 Waterloo Road
London
SE1 8RT

Please include the following information:

• Your full name
• Reference number (if you have one)
• Contact telephone number
• Contact email address
• Full details of your concern

What happens next?

We will send you a letter acknowledging receipt of your complaint within five days of our receiving the complaint, enclosing a full copy of the complaints procedure and advising you who will be responding to the complaint. We aim to resolve your complaint fully within 21 days of sending you the acknowledgement letter.

What happens if I am unhappy with the response?

The matter will be referred to our Managing Director, Piers de Grouchy, who will consider the complaint further.